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L.I.S.A Inc
LISA... is a parent support and lobby group, for parents and families with a family member having an intellectual or multiple disability, and living in a supported accommodation group home in the State of Victoria, Australia.
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Yooralla, yet another tip of the iceberg!

The recent Yooralla matter is shocking, but just the tip of the iceberg.  Such matters are here today, and gone tomorrow. 

The media love the bright lights of such matters.  And, service providers see them as soon gone.  Whereas, the base of the iceberg remains, to grow the tip again!

The base of the iceberg is a myriad of questionable activities, disconnections between service intent and service delivery, and in-denial service providers, especially government direct service management who have little reason for customers or customer service.  All of which will remain as long as the majority of consumers remain fragmented, intimidated or apathetic.

Quality of life is the right of everyone. Quality of life care is even more so for those with so little in their lives, those with intellectual or multiple disabilities, for they ask for so little in comparision with the general population.


Letter to the Editor, The Age, The Herald Sun
Disability Action Must Go Beyond an Inquiry

The 4 Corners Program about Yooralla’s failure to protect people with disabilities has prompted both the government and opposition to announce their intentions to establish an inquiry into Victoria’s disability services. However, whichever party wins government on Saturday must go beyond an inquiry.  Immediate action must be taken to sack the Board of Yooralla, the Secretary of the Department of Human Services – Gill Callister, the Public Advocate – Colleen Pearce and the Disability Services Commissioner – Laurie Harkin.  Each of these failed to meet their duty of care to Yooralla clients.  Each failed to act in accordance with their legislative responsibilities and each has remained silent in the face of the 4 Corners program. There must now be a clean out of the current batch of senior bureaucrats who have demonstrated a level of incompetence and hands-off approach beyond belief.
Max Jackson

JacksonRyan Parteners

Extra 1:  Secret Camera Caught Culprit - UK    

Extra 2:  Zero Tolerance Framework by NDS

Extra 3:  The Black List - Victoria

Extra 4:  Open Letter by JacksonRyan Partners re ODSC Victoria

Tel:  03-9434-3810:  Email: or

NOTE:  We are always interested in feedback and information; general, specific, good or bad.
If you wish anonymously: Our mail address is, 73 Nepean Street, Watsonia, 3087


LISA Inc   ~   Phone: 03 9434 3810   ~   Email:   ~   Address: 73 Nepean Street Watsonia VIC 3087

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