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L.I.S.A Inc
LISA... is a parent support and lobby group, for parents and families with a family member having an intellectual or multiple disability, and living in a supported accommodation group home in the State of Victoria, Australia.
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How an undercover reporter spent five weeks in a
private home for young people and witnessed
abuse that shames our 'civilised' society

By Joe Casey, Mail OnLine, UK, June 1, 2011

Just a few feet in front of me, Simone cowered in the corner of the shower, her arms over her head to protect her from the care workers who had dragged her, fully clothed, beneath the jets of water.

At the time they took my silence for acquiescence, occasionally leering in my direction as they tossed shower gel at the 18-year-old, who has learning difficulties, and threw mouthwash into her eyes.

But there was a good reason why I didn't intervene: what these thugs didn't know was I had a secret camera hidden in the buttonhole of my shirt and was recording every second of their barbaric behaviour.
  • Four people arrested as police launch probe into abuse
  • Castlebeck chief executive says he is 'shocked, ashamed and disgusted' by the footage
  • Staff trying to goad patients into committing suicide, slap them and punch them
  • Patients given cold showers and pinned to the ground
LISA Comment: Shocking activities of this nature can happen anywhere to vulnerable people where there is insufficient service monitoring and supervision.

Certainly, this is a private care facility, but in the two years Heather worked for DHS Victoria, she witnessed questionable treatment of residents in some departmental supported accommodation, and there were always questionable activities of one sort or another (see Link 1 & Link 2), yet the department's senior management issue statements to families like this - "I am not prepared to investigate a matter based on generalised statements but am happy to investigate your allegations if you can provide me with specific examples regarding staff performance". This is not proper business management!

Proper business management is that which pro-actively and consistently investigates and reviews all aspects of their service, for serviceimprovements. Good managers welcome customer feedback in any form, as tools to service improvement. And, to help them covertly track and correct that having the potential to limit customer service and satisfaction.

Insisting customers provide specific staff information with their service level and quality findings, is a public service, captive market, restrictive practice intended to intimidate the customer, limit the complaints and reduce the need for DAS managers, above house supervisor, to properly man-manage and support direct care staff.

The traditional inability of public service management to properly and pro actively man-manage and support direct care staff caring for vulnerable people, is the main and very long standing reason why the various enquiries into disability services get nowhere, why people with a disability are frequently viewed as not real people and their families as nuisance factors

LISA Inc   ~   Phone: 03 9434 3810   ~   Email:   ~   Address: 73 Nepean Street Watsonia VIC 3087

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