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L.I.S.A Inc
LISA... is a parent support and lobby group, for parents and families with a family member having an intellectual or multiple disability, and living in a supported accommodation group home in the State of Victoria, Australia.
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The Consumers' National Disability Quality Assurance Tool is coming
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Note: LISA Inc has no involvement in this project
This project comprises the development of a comprehensive database which will receive and compile information from people with disability, their families and carers along with disability sector organisations and the disability services workforce. This information will be used to improve the quality of services provided to people with disability. 

This project will:
  • provide a quality assurance tool for both service providers and people with disability their families and carers
  • further the relationship between service provider and people with disability, their families and carers
  • match the needs of the individual to service providers • identify the unmet need of people with disability
  • support service development
  • evaluate carer and client satisfaction
  • evaluate social inclusion/participation.

This will be achieved by: 
  • providing a system for people with disability, their families and carers along with disability sector organisations and the disability services workforce to provide detailed and timely information via an online portal.
  • listing, correlating and allowing retrieval of all of services offered by individual service providers.
  • indicating who the providers are in a selected geographic location.
  • allowing quality self-rating of individual service providers against disability service standards.
  • informing consumers to allow greater choice of services and providers.
  • relationships, quality and provide information to develop practical solutions. • consolidate consumer feedback to produce a consumer quality rating for each service.
  • produce a database that will provide practical solutions for people with disability, their families, carers.
  • provide current data in order to improve and support the disabilities service workforce and disability sector organisations to meet the expressed needs of the consumer.
  • identifying where training/accreditation can improve service provision.

People with disability will be accessing the database either directly or with support. Registering with their Individual Profile. Their profile will determine the initial parameters that services need to satisfy; availability of services and the type of services needed.

This Project is a Consumer National Disability Quality Assurance tool. The capacity to identify practical solutions is vast. It is designed to continually evolve to meet the needs of people with disability, their families and carers.

For people with disability, their families and carers accessing the database will provide a conduit to service providers. During this structured process the consumer will make choices to select services to support their needs.

Where services required are not listed or not available the unmet need can be recorded. Practical solutions to address unmet need can be implemented where possible.

Service provider, quality, service ratings will help consumers choose services. The consumer will also be able to rate the services they use; and both will be displayed on the database. If there is disparity between the ratings this will be recorded; specific to the problems experienced. This is an evidence-based profile of quality levels and competency in practical service delivery. This project will produce strong competition between service providers while giving them support to develop and articulate their services and staff professionalism.

LISA Inc   ~   Phone: 03 9434 3810   ~   Email:   ~   Address: 73 Nepean Street Watsonia VIC 3087

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