Skip to main content
L.I.S.A Inc
LISA... is a parent support and lobby group, for parents and families with a family member having an intellectual or multiple disability, and living in a supported accommodation group home in the State of Victoria, Australia.
Find What You Need
Care Terms

NDIA/NDIS key terms (some)


Understanding, skills and knowledge to support and enable individuals to exercise choice and control, and to participate in the community


A complaint is a statement that a decision, service or product is not acceptable.

Developmental actions

Actions which enable people to capitalise on their own judgement and resources and contribute to building credible, robust information and exchange systems that allow NDIS participants to seek and share knowledge.

Individual support plan

An individual support plan documents a participant's goals and aspirations, the supports needed to meet those goals and the way the plan will be managed. The individual support plan is developed through a planning conversation involving an NDIA planner and participant.

Positive behaviour support plan  (BSP)

A positive behaviour support plan for an adult with an intellectual or cognitive disability is a plan that describes the strategies to be used to:

(a) meet an adult's needs

(b) support an adult's development of skills

(c) maximise opportunities through which an adult can improve their quality of life

(d) reduce the intensity, frequency and duration of behaviour that causes harm to the adult or others
The plan should also specify the conditions under which restrictive practices (if required) may be used.


The extent to which a support is able to meet a participant's requirements.

Supports                  .                   

Different forms of assistance offered to a person with disability to enhance their quality of life and assist them to meet their goals. Supports can include, for example, personal care or transport, as well as activities of the NDIA provided in relation to a participant such as local coordination and referral.

LISA Inc   ~   Phone: 03 9434 3810   ~   Email:   ~   Address: 73 Nepean Street Watsonia VIC 3087

Copyright © 2013 LISA Inc. All Rights Reserved. SiteMap.