DHS House supervisors guard their good direct care staff from the eyes of other house supervisors looking to improve their team, as 90% of house issues, are staff related.

The residents are no problem, it’s staff and management problems which take up most of a house supervisor’s time.

This is as a direct result of, “The inability of department management, above house supervisor, to man-manage staff lore – to properly manage the business within departmental care policies, standards and values, to ensure residents receive quality of life care within the direction, intention and spirit of departmental care policies, standards and values”.