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L.I.S.A Inc
 
LISA... is a parent support and lobby group, for parents and families with a family member having an intellectual or multiple disability, and living in a supported accommodation group home in the State of Victoria, Australia.
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Tuesday, March 05 2013
  1. They fear retribution and intimidation of their vulnerable family member and themselves, and the threat of service withdrawal or reduction,
  2. They don't fully understand their rights to service level and quality,
  3. They don't want to be seen as a whinger,
  4. They don't fully understand the service process,
  5. They have concerns about how complaining will affect their relationship with service management and staff,  
  6. They have insufficient information on how or where to complain,
  7. Their previous negative experiences of complaining, put them off,
  8. They don't 'know' anything other than the service they're receiving and,
  9. They feel, complainants can lose more than what they have lost as a result of that which they were complaining about.
Posted by: Hatton AT 05:02 pm   |  Permalink   |  0 Comments  |  Email
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LISA Inc   ~   Phone: 03 9434 3810   ~   Email: vk3qq@optusnet.com.au   ~   Address: 73 Nepean Street Watsonia VIC 3087

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