"INDEPENDENT MONITORING OF SERVICE LEVEL & QUALITY"
Information on the audit of DHS supported accommodation group homes (Disability) by one of the contractors listed below.[/b]
Disability service providers (DHS) are required to be certified as compliant by 31 December 2012.
The Independent Monitoring process, which verifies if a disability service provider meets the relevant performance measures in respect of the Standards for Disability Services in Victoria, involves two stages. It started, 25 October 2010, and is due for completion 31 December 2011.
Stage one: Consisted of a review of policy and procedure, and did not involve the visiting of group homes.
Stage two: The monitoring process is due to occur in June/July 2011, and will involve visiting a group of homes selected as a representative sample.
As the sampling exercise has not yet been undertaken by the auditor it is not possible to advise you whether 25 Peugeot Pursuit, Mill Park will be one of the group homes audited.
- BSI Group (Australia & New Zealand) Pty Ltd
- Global-Mark Pty Ltd
- Health and Disability Auditing Australia Pty Ltd
- International Standards Certifications Pty Ltd
- NCS International Pty Limited
- SAI Global Certification Services Pty Ltd
Certification audit against the Quality Standards for Disability Services in Victoria as per JAS ANZ Procedure 34.
LISA Inc suggests that as there is no formal indication of parents/families being consulted, parents/families with a family member living in a DHS group home should ascertain which of the above contractors has be allocated to accredit the group home in which their family member is living.
If not provided with this information on making a request of the Regional Director, make an FOI request to: Manager, FOI Department, Department of Human Services, 50 Lonsdale Street, MELBOURNE 3000.
Having ascertained your contractor, any concerns you may have about the care of your family member can be presented to the contractor.