Monday, May 28 2012
Department of Human Services, Disability Services, Victoria
"Residential Services Practice Manual"
'Promoting Positive Practice’ Preface – 2009
The aim of accommodation services:
The aim of shared supported accommodation services is to enrich the quality of life of people with a disability who live in them.
Staff role: On a daily basis, the role of all disability services staff is to provide skilled support to use every available daily opportunity to actively promote people's:
• participation in household and community activities
• relationship building with other people
• choice in all aspects of decision-making that affects them
• dignity and respect in all aspects of their lives
• skills that are used and developed to create achievement.
Underpinning requirements for practice: All staff are required to work according to the department values, which are contained in the booklet our values, the Code of conduct for Victorian public sector employees and duty of care requirements. Our values provide clear information that encapsulates these requirements.
• In Disability Accommodation Services this means using person centred active support (PCAS) to provide life experiences and opportunities in a positive and least restrictive way.
• Provide support free of personal bias, for example the support does not influence or judge lifestyle choices such as religious belief or sexuality, or decisions legally made by the person and their family such as not for resuscitation orders.
• For support staff this means making decisions within the scope of their role.
• Reporting issues including suspicion of abuse or neglect and seeking assistance when unsure.
• Taking responsibility for decisions and work undertaken.
• This means working as part of a team, which includes managers, work colleagues, residents, family members, other service providers and the community.
• Support staff provide assistance to residents and colleagues to be the best they can be.
Professional integrity and respect:
• Support is provided within the scope of the staff role with a focus on residents' wishes and practice and policy requirements.
• Identify possible conflicts of interest and ensure these are managed or avoided.
• Respect is shown to residents, families, colleagues, other service providers and members of the community.
• Communication is open and information is shared as required to ensure residents are supported at home and while attending other services.
• Support staff work to the best of their ability and set an example to others.
• Support staff do not accept 'near enough as good enough' from themselves or colleagues.
Person centred active support is the key: PCAS is a system of planning, a method of working and a system of recording that enables people with a disability to fully participate in life. This approach means support staff provide the level of support required by a person to maximise participation in all life areas.
PCAS is the required support framework for all department managed accommodation services. It provides guidance and evidence that people are being provided with support in a way that promotes quality of life outcomes. PCAS and the Quality Framework for Disability Services in Victoria have parallel individual outcome requirements.
There are five key life areas to address when planning with and supporting people in residential services. The five individual outcomes standards from the quality framework are:
• Individuality each person has goals, wants, aspirations and support needs and makes decisions about their life.
• Participation each individual is able to access and participate in their community.
• Capacity each individual has the ability and potential to achieve a valued role in the community.
• Citizenship each individual has rights and responsibilities as a member of the community.
• Leadership each individual informs the way that supports are provided.
Support staff should refer to the resource guide, understanding the quality framework for disability services in Victoria for definitions and further information about the standards.
LISA Comment: The'Preface' to the department's 2009 care policy manual is the very first pages. The 2007 manaul did not have these pages. The department has clearly since learnt, that it needed to define the basis on which the rest of this important manual is based