“The impetus to always keep CRUs looking clean detracts from the need to provide support to residents [PCAS/PBS etc]”, says the office of the Public Advocate (OPA) – Victoria. More from the OPA attached.

“Current disability support arrangements are inequitable, underfunded, fragmented, and inefficient and give people with a disability little choice. The current arrangements cannot be called a genuine 'system'”, says the Productivity Commission’s Report of July 2011, Volume 1, ‘Overview’, page 5.

“Some houses operate from an 'institution' mindset, catering for residents' physical needs rather than operating like a home where residents are encouraged to develop an independence limited only by their own capacity". The reactive nature of DHS's response to accommodation needs, combined with the stringent prioritisation criteria, is likely to continue, and therefore perpetuate a crisis-driven system”, says the Victorian Auditor General's Report, Mar 2008.

The million dollar question is:

“Will the NDIA (National Disability Insurance Agency) have the charisma/power to change these extremely powerful and entrenched detrimental attitudes which have developed as a direct result of:

“Captive market ‘reactive’ not ‘proactive’ service management”, especially government direct service provision, and which people with a disability and their families have suffered for decades”.