The intention of the State Government of Victoria in providing funding for care and support services for people with disabilities was/is that the funding shall provide entitlement services.
In total contrast, the Department of Human Services, Disability Services, sees their provision of direct care services, from this state government funding, as a charity hand-out to people with disabilities and their families – the consumer.
This department, therefore, in practical terms, sees no reason to be proactively accountable to the consumer, no reason to consider the consumer as at the centre of service provision and no reason to do other than force the consumer to prove the department is failing to provide services within the department’s care policies, standards and values. Rrather than they, DHS, having an obligation to prove to the consumer, in very practical terms and values, that they are providing services within the department’s care policies, standards and values.
One of the main intentions of the NDIS was that of moving existing care and support services out of the captive market/charity hand-out service philosophy, into a marketplace/customer focused service philosophy. This seems to have been placed in the NDIS too hard basket.
Nevertheless, marketplace/customer focused services can still be achieved within current state funding, by redefining service funding from the present ‘block’ funding, to ‘ISP’ funding, and remove the current DSR.
The residents of current group homes, for which they pay rent, would be free to, as a group, change service providers and service contracts or, individually, move to another service
NOTE: The above mentioned questionable occurrences are as a direct result of the failure of all levels of department management to properly, proactively and consistently manage the business of ensuring their direct care and support services for people with disabilities are well within the direction, intention and spirit of the department’s comprehensive and extensive care policies, standards and values.
These questionable occurrences are most disturbing to the great many direct care staff who want to do the job right, but are often intimidated by staff lore and house politics if they attempt to do so. This is especially so for those who have just completed Cert4, and are motivated by the quality of life aspect of the course.