The department produced these care policy manuals in 2007, 2009 and 2012
Editions 2009 and 2012 contain a - 'Promoting Positive Practice’ preface.
Positive Practice preface of issue 2009 LINK
Positive Practice preface of issue 2012, August 2012, follows and applies to all...
- The aim of residential services
- Staff role
- Practice and service accountability
- Individualised support and resident inclusion is vital to wellbeing
- Victorian Charter of Human Rights and Responsibilities
- Department of Human Services Values
- Person Centred Active Support is the key
Resources 2012 RSPM LINK
The aim of accommodation services:
Residential services aim to enrich the quality of life of residents who live in them.
The role of Disability Development and Support Officers (staff) is to provide skilled support and use every available opportunity to actively promote resident's:
- participation in household and community activities
- relationships with other people
- decision making skills
- dignity and respect.
The Residential Services Practice Manual (RSPM) provides instruction and, information based an these underpinning practice principles.
Practice and Service Accountability
All staff should be aware that department managed Disability Accommodation Services and its staff are accountable service for the services they provide. Practice and service delivery is monitored and audited by a range of statutory accountability authorities who have the legal right in circumstances defined by their governing legislation, to scrutinise individual staff actions. investigate service delivery and adverse events, and recommend policy and practice change. These include:
- The Ombudsman
- The Auditor General
- The Public Advocate, includes the Community Visitor Program
- The Disability Services Commissioner
- The Senior Practitioner
- The Coroner
Department of Human Services values
Client Focus: In residential services this means:
- using Person Centred Active Support (PCAS) approach to provide life experiences and opportunities (in the least restrictive way possible)
- providing support which is free from personal bias, for example, religious or sexuality beliefs.
Responsibility: For staff this means:
- making decisions within the scope of their role
- reporting issues including suspicion of abuse, or neglect and seeking assistance, as required
- taking responsibility for decisions made.
Collaborative Relationships: For staff this means:
- working as part of a team with residents, their families, co workers, managers, other service providers and members of the community
- providing the best possible assistance to residents and co workers.
Professional Integrity and Respect: For staff this means providing support with a focus on:
- resident wishes and desires
- practice and policy requirements
- identifying possible conflicts of interest and ensuring these are managed, or avoided & respecting residents, their families, co workers, other service providers and members of the community
- ensuring communication is open and information is shared, as required, so residents are supported in the residential service and when attending other service providers.
Quality: For staff this means:
- working to the best of their ability and setting an example to others
- not accepting 'near enough' as 'good enough' fur themselves, residents, or co workers.
Victorian Charter of Human Rights and Responsibilities
Departmental staff must be compatible with the rights contained in the Victorian Charter of Human Rights and Responsibilities. The Disability Act 2006 has been assessed for compliance with the Charter. In most instances, if staff act in accordance with the requirements, as outlined in the RSPM, they will meet the Charter's requirements. The following are examples of how Charter rights are applied in residential services: Recognition and equality before the law In residential services this includes:
- having a current Residential Statement, RSPM 4.1
- a current child care agreement for children and young people, see RSPM 1.1.1
- having the right to make a complaint see RSPM 18.104.22.168.1.
- having the right to an Independent Third Person (ITP) and legal advice, if accused of a crime
- having the right to legal advice and assistance, if the victim of a crime.
Protection from torture and cruel, inhuman or degrading treatment In residential services this includes:
- being spoken to and acted towards as an individual. see ISPM 22.214.171.124.2
- being treated with respect see RSPM 1.2
- being informed of activities and actions to be performed by staff, for example, when assistance is provided with meals, or personal care tasks, see RSPM 4.11, 4.12, 4.13
- having access to timely medical treatment and health care, RSPM 5
Privacy and reputation In residential services this includes:
- having privacy with personal care tasks, where possible, RSPM 4.11 4.12 4.2
- Sharing information to enable support and protect wellbeing, (not fur small talk, or gossip purposes), RSPM 1.2
- being spoken about as required, and with respect see RSPM 12. Cultural rights In residential services this includes:
- respecting and supporting cultural identity and traditions, see RSPM 1.2, 4.9
- respecting and supporting religious identity and traditions, see RSPM 12 4.9
Right to liberty and security of the person In residential services this includes:
- supporting freedom of movement within the residential service and the community, unless restriction is authorised, see RSPM 1.2, 7.2, 7.3
LISA Comment: The 'Preface' to the department's 2012 care policy manual is the very first pages.
The 2009 has similar, but the 2007 manual did not have these pages. The department has clearly since learnt, that it needed to define the basis on which the rest of this important manual is based.
This manual together with the recent 'Standards Evidence Guide', the department's traditional 'Quality Framework 2007' and the Eastern Metro Region's 'Family Connections' (shown in the previous LISA Forum item), provide an awesome service foundation if properly and consistently implemented with their direction, intention and spirit.
All service providers, especially the department's direct service provision, should feel an obligation to show and prove to consumers that they are providing meaningful and consistent quality of life care within the afore mentioned policies and standards, and within community expectations. Not expect consumers to prove beyond reasonable doubt that they are not.
We will be comparing the "Positive Practice Preface" of the 2009 RSPM, with that of the 2012 RSPM.
Standards Evidence Guide LINK