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L.I.S.A Inc
LISA... is a parent support and lobby group, for parents and families with a family member having an intellectual or multiple disability, and living in a supported accommodation group home in the State of Victoria, Australia.
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Saturday, September 10 2011
  1. Both DHS and CSO managed services will be subject to independent monitoring.
  2. Independent quality monitoring will commence from July 2009 and will focus on outcomes, involve support users, their families and carers in the process.
  3. A quality system assists us to consistently implement the standards across the disability sector, continuously improve and achieve a culture of quality in our services, focus the delivery of our services on outcomes for people with a disability and strengthen safeguards for people with a disability.
  4. Providing high quality services is about meeting the needs, requirements and expectations of people with a disability, their family members and carers.
  5. Principle that underpin the quality framework is “Human Rights” and “Quality Management”.
  6. The principles provide the means to ensure there is a consistent approach to quality management practice across disability service provision in Victoria.
  7. People with a disability and their family members should have opportunities to have a say and be involved in decision making about the service.
  8. People with a disability and their family members and carers should be empowered to have a say in the services we provide. By listening to and acting upon the needs, concerns, ideas and suggestions of support users, we can use their knowledge, expertise and experience to make improvements to the quality of service delivery and outcomes for people with a disability.
  9. Benefits of effective consumer participation provide opportunities for improved, more positive, relationships between people with a disability, their family members and carers and service providers.
  10. Family members and carers must be involved in decision making an choices.
  11. The service provider must include family members, carers and personal networks in processes to monitor service quality, consumer satisfaction and outcomes.
  12. People with a disability are supported to extend hospitality to family and friends in their own homes.
  13. Our practice includes how we work with families.
  14. Managers should develop a culture of continuos improvement and spend more time and resources on planning rather than reacting to problems and crises.
  15. Does our quality system enable us to reflect on the way the service works and what results are being achieved.


  1. The role of direct care support staff is to provide consistent and high quality support according to a range of policy and legislative requirements.
  2. Direct care support staff should assist people with a disability by doing things with them not so much for them, and in developing their skills.
  3. Direct care support staff need to understand and work according to departmental policies and standards.
  4. Direct care support staff should work cooperatively in a team.
  5. Objectives of the Disability Act 2006 makes disability service providers accountable to persons accessing disability services.
  6. Transition planning must cover a communications strategy for families of existing residents.
  7. People living in the service have limited opportunity to determine whom they live with.
  8. Written records must be legible, logical, sequential, signed and dated.
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LISA Inc   ~   Phone: 03 9434 3810   ~   Email:   ~   Address: 73 Nepean Street Watsonia VIC 3087

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