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L.I.S.A Inc
LISA... is a parent support and lobby group, for parents and families with a family member having an intellectual or multiple disability, and living in a supported accommodation group home in the State of Victoria, Australia.
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Tuesday, March 05 2013
  1. They fear retribution and intimidation of their vulnerable family member and themselves, and the threat of service withdrawal or reduction,
  2. They don't fully understand their rights to service level and quality,
  3. They don't want to be seen as a whinger,
  4. They don't fully understand the service process,
  5. They have concerns about how complaining will affect their relationship with service management and staff,  
  6. They have insufficient information on how or where to complain,
  7. Their previous negative experiences of complaining, put them off,
  8. They don't 'know' anything other than the service they're receiving and,
  9. They feel, complainants can lose more than what they have lost as a result of that which they were complaining about.
Posted by: Hatton AT 05:02 pm   |  Permalink   |  0 Comments  |  Email
Wednesday, January 09 2013


Time-in-lieu is a process which allows staff to take time-off in lieu of payment. Time-in-lieu is also used where staff are, allegedly, not able to take a meal break.

The time-in-lieu process is frequently used in direct care services for people with intellectual and multiple disabilities. The process has the potential to seriously reduce the quality of life care of the very people the service is intended to serve – people needing PCAS and PBS (Quality of Life Care).

Time-in-lieu of payment directly reduces the staff hours at the service point! This generally impacts on the level of developmental, interactive and social care being provided, rather than on basic care. This means that the lifestyle of the residents of supported accommodation group homes (CRUs) isolated in the community becomes more isolated and looking at four walls!

Time-in-lieu of meal breaks can be quite questionable, especially where the point of employment is isolated - like supported accommodation group homes in the community. It is quite easy for staff to claim they had no time for their meal break, and leave early. Again, those who are disadvantaged are those the service is intended to serve, the most vulnerable, the most disadvantaged – people with limited intellectual capacity.

The use of time-in-lieu makes it is very difficult for service management to monitor staff working hours. If a staff member leaves, say two hours early, unnoticed by management, then no excuse is needed! If, however, the action of leaving early comes to the notice of service management, the staff person can say that they are using accumulated time-in-lieu…

“Always keep some T.I.L. up ones sleeve!”

Posted by: Hatton AT 04:51 pm   |  Permalink   |  0 Comments  |  Email
Friday, December 21 2012

DHS Victoria will not, at present, make registered service provision from ISP funding mandatory. They say that family members, for example, may provide a service from ISP funds, providing they don’t live at the same venue as the person with the ISP.

Anyone paid for their services from an ISP is defined as a ‘Service Provider’, and is required to provide these services within DHS Standards.

The DHS ‘Standards Evidence Guide’, page 3, says, "Any services working directly with clients will need to comply with the Department of Human Services Standards".

DHS Standards Evidence Guide - LINK

LISA Inc is questioning the following:-

  1. If the person with the ISP were to use a relation living at a different location, that relation would be required, by the DHS, to provide support within departmental care policies, standards and values. Therefore, the said person would be required to know, understand and abide by the department's extensive and comprehensive care policies, standards and values, similar to registered service providers - in a similar way that we are all obligated to 'know the law (common law)'. Ignorance of the law, is not an excuse for breaking it.
  2. Therefore, both registered and unregistered service providers, paid from DHS funded ISPs, must know, understand and abide by the department's care policies, standards and values. "How does the department regulate, or propose to regulate unregistered service providers with equal opportunity to registered service providers in this regard?"
  3. Broadly, "What are the "other specific conditions and guidelines (the obligations)" which make registered different from unregistered service providers?"
  4. Given the obligations, "What are the benefits of being a registered, against an unregistered service provider?"
Posted by: Hatton AT 05:13 pm   |  Permalink   |  0 Comments  |  Email
Thursday, August 02 2012

Article 40 of the Convention on the Rights of Persons with Disabilities stipulates that “The States Parties shall meet regularly in a Conference of States Parties in order to consider any matter with regard to the implementation of the present Convention.” Since 2008, four sessions of the Conference of States Parties have been held at United Nations Headquarters, New York.

The fifth session will be held in September 2012. The theme is “Making the CRPD count for Women and Children”. The following are the sub-themes of the Conference: “Technology and Accessibility”, “Children with Disabilities” and “Women with Disabilities”.

More information on the fifth session can be found at:

The Commission invites interested organisations to submit proposals that meet the criteria of the Commission’s international participation program

Networking/capacity/capability building events that will enable Disability Peak Organisations (DPOs) and Disability Advocacy Organisations (DAOs) to promote the work of the UN Convention on the Rights of Persons with Disabilities (UNCRPD) and/or meet Australia’s obligations under the UNCRPD.

Networking/capacity/capability building events that will enable DPOs and DAOs to promote the priorities under the National Disability Strategy (NDS)—Key Policy Area 2: Rights protection, justice and legislation.

Proposals should Disclose any other sources of funding available to them

Indicate need and justification for funding including any particular needs related to location and impact of disability on travel costs

Address each of the criteria identified in the Commission’s published template for nominations.

Information on how to apply for funding is available at:

Proposals are requested by COB Friday 17th August, 2012

Posted by: Hatton AT 04:19 pm   |  Permalink   |  0 Comments  |  Email
Tuesday, June 07 2011
Mornington News, Victoria, June 6, 2011
By Terri Rew

A Mornington Peninsula carer’s group wants to stop unscrupulous landlords preying on people with intellectual disabilities.

Community Lifestyle Accommo¬dation is appealing for donations of land or money to build accommodation for adults with disabilities.

CLA chairman Paul Lyons said housing was desperately needed for carers and families who were missing out on support and services.

Dedicated carers with varying skills, knowledge and expertise in CLA say they are committed to tackling the critical lack of suitable accommodation, combined with the changing needs of adults with intellectual and physical disabilities.

The not-for-profit, CLA, wants individuals, businesses, private organisations and government organisations to donate land and cash for a new building on the peninsula.

In a two-part submission in response to the February 2011 Disability Care and Support Productivity Commission's draft report, CLA said many people with intellectual disabilities were living in poverty in boarding houses where they were vulnerable to exploitation by landlords and abuse by other residents.

The CLA submission stated: "They have no one to monitor their medications or medical appointments and are surrounded by co-residents - typically people with serious mental health issues and drug and alcohol abuse.

CLA is concerned for elderly carers with adult children suffering with physical or intellectual disabilities … If the parent is incapacitated in any way and can no longer care for their child, the concern is many are vulnerable to financial, physical and sexual abuse and do not have the skills to manage abusive situations. In fact, it is highly likely that they would not recognise the dangers or realise what is happening is indeed, abuse.

“This is an extremely urgent issue to address”, said CLA secretary, Marie Hell, who is a carer of her adult son.

Mr Lyons and board member Jenny Hopmans told The News they were concerned at the lack of support for carers as well as inadequate aid for people with disabilities aged over 18.

Many caring families were missing out on support and services that were desperately needed for them to enjoy “a simple life, as others do in our community”.

According to the Productivity Commission’s draft report "the disability support system is inequitable, under-funded, fragmented, inefficient and gives people with disabilities little choice” ;

Mr Lyons said CLA believed people with an intellectual or physical disabilities deserve entitlements, not charity hand-outs.

The CLA agreed with the commission’s recommendations that the Australian, state and territory governments form a task force to implement the National Disability Insurance Scheme and the reporting structure to the Council of Australian Governments and Heads of Treasury meetings.

"People have to act now. There are ageing parents caring for their intellectual or physical impaired adult child with hardly any support. Who will care for their children when they are dead?" Mr Lyons asked.

He said CLA was committed to providing a flexible, individual ser¬vice model that would enable adults with an intellectual disability to live independently of their carers.

Anyone wanting to help Community Lifestyle Accommodation can call Marie Hell on 03-5983-8785, or visit:
Posted by: Hatton AT 05:34 pm   |  Permalink   |  0 Comments  |  Email
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LISA Inc   ~   Phone: 03 9434 3810   ~   Email:   ~   Address: 73 Nepean Street Watsonia VIC 3087

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