Skip to main content
L.I.S.A Inc
LISA... is a parent support and lobby group, for parents and families with a family member having an intellectual or multiple disability, and living in a supported accommodation group home in the State of Victoria, Australia.
Find What You Need
Thursday, April 28 2011
With almost all the present supported accommodation services in Victoria under the despotic control of the DHS, through its DSR - services are a charity hand-out, with consumers having no entitlement or right to a service. Service provider management and staff do not, therefore, consider they have any need to provided customer service and satisfaction.

DHS, Disability Accommodation Services, argue every which-way with consumers who dare to question their service level and quality. Complainants frequently lose more than what they have lost as a result of that which they were complaining about!

“How will the NDIS change this in favour of the consumer?” Apart from removing the DHS from direct service provision, this is a million dollar question!

Taking the bottom-line scenario in a DHS group home of six residents with high support needs, little meaningful communications and no effective family or friends. DHS central funding will be replaced with individualised NDIS Federal funding to continue to support the residents in the same house, with the same management and the same staff.

If the management and staff did not see the residents having a service entitlement – customer service and satisfaction, before – “Why should they with just a change of funding source, unless the new funding source has significant service level and quality prerequisites?”
Posted by: Hatton AT 04:36 pm   |  Permalink   |  Email
Friday, April 22 2011
The Department of Human Services, Disability Services, Disability Accommodation Services, Victoria, has, from time immemorial, had major systemic problems with many of their direct care staff, in their isolated, in the community, group homes, rorting their work hours. This is generally referred to as “Ghost Shifts”!

What do ghost shifts mean to the government? Not much! The money is already allocated!

What do ghost shifts mean to the residents? Ghost shifts mean loss of potential quality of life care – PCAS/PBS. In some cases, loss of basic care.

Departmental management have been in denial of the rorting of work hours for years! They have, however, finally been shamed into taking some action.

In late 2009, this government department started trialling electronic staff attendance recording machines. Yet in 2011, they are not in use! This is mainly as a result of the staff union opposing their overall introduction on many grounds. Whilst the staff have rights, the residents have none or few!
Posted by: Hatton AT 04:30 pm   |  Permalink   |  0 Comments  |  Email
Add to favorites

LISA Inc   ~   Phone: 03 9434 3810   ~   Email:   ~   Address: 73 Nepean Street Watsonia VIC 3087

Copyright © 2013 LISA Inc. All Rights Reserved. SiteMap.