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L.I.S.A Inc
 
LISA... is a parent support and lobby group, for parents and families with a family member having an intellectual or multiple disability, and living in a supported accommodation group home in the State of Victoria, Australia.
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Corporate Integrity, Information and Resolutions Unit CIIRu

CIIRu is located within the Portfolio Services Branch of the Department of Human Services (the Department). We have the responsibility for coordinating and managing enquiries and responses in the following areas:
  • Complaints Management,
  • Fraud Prevention,
  • Ombudsman Review,
  • Privacy,
  • Whistleblowers; and
  • Freedom of Information (FOI).
Our aim is to support and guide staff to reflect the Department's values of quality service provision, professional integrity and collaborative relationships. Feedback from the public on the services and programs provided by the Department is encouraged in order to guide continuous service improvement.

Complaints Management:
Your complaint is a way to help us improve our services and is valued by the department as a learning opportunity.
Corporate Integrity Information and Resolutions unit (CIIRu) is the central office for managing complaints. If you wish to make a complaint about any of the services provided by the department you are encouraged to:
1. Contact the quality assurance officer at your local office or your individual caseworker.
2. If your complaint cannot be resolved at your local office, then please contact CIIRu for assistance.

If you wish to make a complaint please refer to our guide (located in the library) to assist you.
Contact information for making a complaint to the Department of Human Services

Our Values:
The department of human services (the department) has identified five values essential to creating a positive working environment to achieve the department’s goals. These values describe the culture and norms staff would like to see in the department.

The departments values help Corporate Integrity Information & Resolutions unit (CIIRu) focus on how we conduct our business. They provide a framework for decisions and actions which ultimately affect the performance of the department.

The five Organisational values are as follows:

Client focus: (includes individuals, families, populations, service providers and staff). We work towards improving the health and wellbeing of our clients and community. The services CIIRu provides to it's clients are managed with the clients needs placed as of fundamental importance. Our goal is to provide a effective avenue towards complaints resolution and information access.

Professional integrity and Respect: We treat all people with dignity and respect. All people making an enquiry with CIIRu will be treated with respect. We are committed to:
  • maintaining confidentiality of clients
  • treating others with respect regardless of background or situation
  • displaying honesty in dealings with others
  • using sound professional practices and keeping up-to-date with best practice standards.
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Quality: We always strive to do our best and improve the way we work. CIIRu views complaints as an opportunity to improve our services. Our role is to identify and implement strategies to improve the quality of our services.

Collaborative relationships: We work together to achieve better results. CIIRu works cooperatively with colleagues and other agencies to achieve common goals and is receptive to the ideas and opinions of others.

Responsibility: We commit to the actions we take to achieve the best possible outcomes for our clients and community. CIIRu takes responsibility for providing information and services to clients in a timely and effective way.

All of the above Values compliment each other to form an ideal workplace. CIIRu strives to demonstrate these values in everything it does. If you would like to view our values please read the Our Values booklet.

LISA Comment:
It all sounds super, doesn’t it? But try getting some or any of it! It’s all smoke and mirrors!

LISA Inc   ~   Phone: 03 9434 3810   ~   Email: vk3qq@optusnet.com.au   ~   Address: 73 Nepean Street Watsonia VIC 3087

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