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L.I.S.A Inc
 
LISA... is a parent support and lobby group, for parents and families with a family member having an intellectual or multiple disability, and living in a supported accommodation group home in the State of Victoria, Australia.
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Bureaucratic and Ideological Resistance

Core Support Service Concerns

These are some of the main areas of bureaucratic resistance to the provision of proper, meaningful and consistent quality of life care within consumer (person with disabilities and their stakeholders) choice, control and confidence.  In contrast to the present, where service providers have a captive market, with choice and control over those they are intended to serve.

Many consumers are burning energy fighting this power over people, many have given up in disgust and many are accepting the traditional bureaucratic barriers as an immovable status quo.

The meeting agreed we must reduce the potential for service providers, especially government direct services to consistently avoid and deny every concern consumers raise as being just their opinion rather than their findings.  Thereby treating  consumers with contempt as illustrated by the following statements from a DHHS senior manager and house supervisor........

“The department has in place a range of checks and balances to ensure that opportunities for improvement can be identified and actioned, with complaints processes being one of the many feedback mechanisms. These mechanisms provide a level of objective and independent scrutiny of service delivery against clearly stated criteria or standards rather than an individual view or opinion”.

“I can countermand any complaint made against this service!”, 

 
And,

One of the department's (DHHS) well used silos is:-
"Other residents in this service are nothing to do with you!"
 

We say,

"Oh, yes, they are, because what adversely happens to them, is likely to happen to our family member when we are no longer able to monitor the service!"

LISA Inc   ~   Phone: 03 9434 3810   ~   Email: vk3qq@optusnet.com.au   ~   Address: 73 Nepean Street Watsonia VIC 3087

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