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L.I.S.A Inc
LISA... is a parent support and lobby group, for parents and families with a family member having an intellectual or multiple disability, and living in a supported accommodation group home in the State of Victoria, Australia.
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Control and Command of Consumers

A Case Study of Control, Threats and Intimidation in Disability Services in Victoria,
by Margaret Ryan & Max Jackson

Too many families tell how they are threatened and intimidated when they deal with disability service providers, said Max Jackson. This case study (see LINK below) is but one of these stories.
There are two elements to the case study, Max explained. The first tells of an eight-year struggle by a single mother of an intellectually disabled daughter to have ongoing deficits corrected in her daughters residential service. The second concerns the role of an advocate and his organisation in seeking to split a loving family relationship by applying to VCAT to have a guardian appointed.

This threat of guardianship demonstrates a blatant abuse of power and authority by an organisation which is funded by the government to support the right of disabled persons to make their own decisions.

Max emphasised that while this case study depicts one story, it effectively emphasises how service providers in the disability sector use control, threats and intimidation with families and persons with disabilities. He further emphasised that, despite the myriad of so-called protections and the clarion call promoting the rights of persons with disabilities, there is still a long way to go to realise the dreams of the pioneers of disability rights.

It is appalling to think that some five decades since the rights movement began, the rights of persons with disabilities and their families are being abused by those who are funded to promote and enact the very rights they give lip service to.

The paper makes the case for five critical reforms. First, rather than mouthing sentiments about the important role families play, the government must show leadership and fund family advocacy. Families are currently without any such support. Second, the government must give the Disability Services Commissioner real power by amending the current Disability Act to include the power to direct. Third, greater scrutiny and transparency must be applied to funded agencies, and the results of quality audits must be made public. Fourth, existing funded advocacy services should not simply continue to be funded as though they are a sacred cow and beyond question. Fifth, particular recommendations of the recent Law Reform Commission report concerning VCAT powers and the guardianship legislation must be enacted.

Max said, The paper in effect is a call to arms to people with a disability and their families to demand that rights no longer simply remain mouthed words of those with the power and control in the disability sector. Instead, rights must become the real basis on which service quality is scrutinised and funded.

Contact: Max Jackson, Mobile 0413 040 654. Margaret Ryan, Mobile 0412 409 610.

LISA Comment: The Office of the Disability Service Commissioner (ODSC) very actively encourages people to make complaints - saying it is your right to make a complaint. Yet the ODSC has no power to support and protect whistle-blowers!

The ODSC is therefore encouraging vulnerable people to put their necks on the line, as complaints frequently encourage management and staff to increase their resistance.

Families/parents are often seen as villains by staff who are protected by their management with blind loyalty. In government direct care services, public service culture dictates that work value expectations must not be set, monitored and maintained on employees.

There is rarely an attempt made to work-with families, and accept that without family members, services and employment opportunities would not exist. Rather than use bullyboy tactics within a sacred cow culture of a buddy-buddy captive market service system which considers it does not need customers or customer service. And. where the consumer is almost always treated as wrong.

Control and command of consumers will continue whilst the present captive market, institutional, public service and secure employment culture (which is especially prevalent in government direct care services) exists.

Extra 6: Quality Mini Bus Travel

Extra 7: We are seeking comment the cost difference between government and non government supported accommodation group homes - both the service (support) cost and the accommodation cost. In Victoria, government direct care group homes get approximately $128,000 per resident, per annum, support cost. Whereas, similar non-government group homes get just $76,000 per resident, per annum. The non-government accommodation charge is often higher than government direct care services, to help compensate for the lower support fees CSOs receive from DHS Victoria.

LISA Inc   ~   Phone: 03 9434 3810   ~   Email:   ~   Address: 73 Nepean Street Watsonia VIC 3087

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